Bongo Media is a media organization that partnered with SnapSoft to modernize its cloud operations. Following an AWS Well-Architected Framework Review, the company sought a long-term partner to manage its infrastructure and ensure ongoing reliability and expert support for its digital operations.

• Infrastructure Risk Remediation: Identified vulnerabilities and architectural gaps from a prior Well-Architected Review required urgent mitigation.
• Operational Peace of Mind: Bongo Media needed assurance that their infrastructure would remain in continuous alignment with AWS best practices.
• Incident Response Requirements: The organization required expert, high-availability support to handle potential system impairments or production outages.
• Complex Compliance Needs: Continuous monitoring and regular architecture reviews were essential to ensure infrastructure reliability for end-users.

• SLA-Driven Reliability: Established guaranteed response times for production issues, including a <1 hour response for "production system down" scenarios.
• Automated Operational Tasks: Developed and maintained automated scripts to handle repetitive operational tasks, increasing efficiency and reducing human error.
• Verified Risk Mitigation: Successfully remediated high-risk items identified in previous reviews, moving the infrastructure into a stable, well-architected state.
• Continuous Compliance Alignment: Regular operational health reviews and yearly audits ensured the environment evolved alongside AWS service updates.